FAQ
Frequently Asked Questions
Do you ship internationally?
Yes. Bylliones offers worldwide shipping to selected countries internationally.
How long does shipping take?
Estimated delivery times are:
- Europe: 9–11 business days
- USA & Canada: 12–14 business days
- International: 15–21 business days
Delivery times may vary depending on customs processing and local courier services.
When will my order be processed?
Orders are typically processed within 1–3 business days before dispatch.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a tracking number via email.
Do you offer free shipping?
Yes. We offer free standard shipping on orders over £250.
What materials are used in your products?
Bylliones products are crafted using genuine certified leather and premium-quality materials selected for durability, elegance, and timeless character.
Where are your leather products made?
All leather products are proudly made and certified in Italy.
Are your products handmade?
Many Bylliones products are handcrafted by skilled artisans using traditional leatherworking techniques and meticulous attention to detail.
Can I return my order?
Yes. Eligible items may be returned within 14 days of receiving your order, provided they remain unused and in original condition.
How do I request a return?
To request a return, please contact: support@bylliones.com
How long do refunds take?
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
What should I do if I receive a damaged or incorrect item?
Please contact our support team immediately. We will arrange an appropriate solution, including replacement or refund where applicable.
How can I contact customer support?
For all inquiries, please email: support@bylliones.com