Returns & Exchanges
At Bylliones, customer satisfaction is important to us. If for any reason you are not fully satisfied with your purchase, we are here to assist you with a straightforward return process.
Right of Withdrawal (EU Customers)
If you are located within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Returned with original packaging
- Accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To initiate a return request, please contact our support team at:
Once your return request has been approved, the item must be shipped back within 14 days of notifying us.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item received is defective
- The incorrect item was delivered
We recommend using a tracked shipping service, as Bylliones cannot be held responsible for returns lost during transit.
Refund Process
Once your return has been received and inspected, refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method used during checkout.
Please note that processing times may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@bylliones.com.
Our team will review the issue promptly and arrange either:
- A replacement item
- A full refund
- An appropriate resolution depending on the case
Non-Returnable Items
The following items may not be eligible for return or refund:
- Used items
- Products damaged after delivery
- Items not returned in original condition or packaging
Bylliones reserves the right to refuse returns that do not comply with our return policy.